作为外贸业务员,大多数情况下,我们都是通过邮件和客户沟通。在这个来来回回的邮件沟通过程中,专业的英文能力非常重要。
商务邮件(外贸)常用语句清单
01. 在邮件的开头,表达亲切友好地问候
-
I hope you had a good weekend.
-
I hope you had a great trip.
-
Hope you had a nice break.
-
I hope you are well.
-
I hope all is well.
-
Hope you're enjoying your holiday.
-
I hope this email finds you well.
-
I hope you enjoyed the event. -
I'm glad we had a chance to chat at the convention. -
It was great to see you on Thursday. -
It was a pleasure to meet you yesterday.
02. 初次和客户联系,说明发邮件的原因
-
I am writing to you about our last meeting/ your presentation yesterday /our next event. -
I am writing to you with regards to/regarding/ concerning / in connection with... -
I am writing to ask/ enquire/let you know/ confirm/ check /invite you to/to update you on/ask for a favo... . -
I am writing you to follow up 0n... -
I am contacting you to inform... -
I am reaching out because.. -
This is just a quick note to... -
This is just a quick reminder... -
I wanted to let you know that... -
Might I take a moment of your time to... (very formal) -
It's [Your Name] from [Your Company]. -
This email is just to let you know that...
03. 回复客户,表明已收到客户邮件
-
I just got your request for.. -
I just read your email about... -
As we discussed, I would like to send you... -
Thank you for your email about.. -
Thanks for your email this morning/ yesterday/ on Wednesday /last month... -
Thanks for your feedback on/your invitation/ your suggestion -
Thanks for sending/ asking about/ attending -
Thanks for your quick reply. -
Thanks for getting back to me so quickly. -
Thank you for reaching out (to me).
04. 表达歉意
-
Sorry for my late reply. -
Sorry it took me so long to get back to you. -
I apologize for the late response. -
Sorry it's been so long since my last email. -
I was sorry to hear about... -
Please accept our apologies for any inconvenience caused.
05. 提醒客户邮件中的附件、强调其它重要信息
-
I've attache... -
Please find [file] attached. -
I'm enclosing [file]. -
Please see the information below for more details about.. -
The parts in bold/in red/in blue are my comments/are the changes we made. -
Here's the document that you asked for. -
I've attached [file] for your review. -
I'm sending you [file] as a pdf file. -
The attached file contains... -
Could you please sign the attached form and send it back to us by [date]? -
Here's the [ document] we discussed. -
[file] is attached. -
Please take a look at the attached file. -
Take a look at the [file] I've attached to this email. -
I've attached「filel -
More information is available at www. website.com. -
Please note that...
06. 向客户提出请求
-
Could you please...? -
Could you possibly tell m.. -
Can you please fill out this form? -
I'd really appreciate it if you coul... -
I'd be very grateful if you could.. -
It would be very helpful if you could send us / me... -
I was wondering if you could/if you would be able to... -
If possible, I'd like to know (more) about... -
Please find my two main questions below.
07. 请求客户确认信息
-
I didn't/ don't fully understand [something]. Could you please explain thatagain? -
I didn't quite get your point about [something]. Could you be more specific? -
Could you repeat what you said about...? -
Could you give us some more details 0n...? -
If you could please shed some light on this topic, I would really appreciate it. -
Could you please clarify [something]? -
Could you please clarify when you would like us to finish this? -
When exactly are you expecting to have this feature? -
Here are the details on... -
Could you please clarify what you would like us to do about...? -
If I understood you correctly, you would like me to. -
What exactly do you mean by [something]? -
Could you explain what you mean by [something. ]? -
In other words, would you like us to...
08. 对客户提醒表示感谢/提醒客户注意
-
Thank you for letting me know. -
Thank you for the heads up. -
Thank you for the notice. -
Please note... -
Quick reminder... -
Just a quick/ friendly reminder that... -
Thank you for sharing. -
I'd like to inform you that.. -
Just a quick heads up - -
Thanks for keeping me in the loop. -
Please keep me informed/ posted/in the loop.
09. 征求意见或表达认可
-
Please let me know if this is OK with you. -
What are your thoughts (on this)? -
What do you think? -
Please let me know what you think. -
We just need the thumbs up/the green light. (=we're waiting for approval) -
You (totally) have the green light! -
He approved of it, so you can go ahead with the project.
10. 约定会议/见面等
-
I'd like to schedule a meeting on [day] if you are available/ free then. -
I am available on [day]. if that's convenient for you. -
Would you be available on [day]? If so, I'll send you an invite shortly. -
Can you make it on [day]? If so, I'll book accordingly. -
I'm afraid I can't make it on [day]. How about...? -
(Due o.... I'm afraid we need to reschedule/ delay / postpone/put back / cancel/ call off/move/rearrange our meeting. -
We are sorry to inform you that the meeting scheduled for [day] will have to be rescheduled.
11. 礼貌地通知不好的消息
-
Unfortunately, .. -
Unfortunately, we cannot/ we are unable to. -
I'm afraid it will not be possible to... -
Unfortunately, I have to tell you that.. -
I'm afraid that we can'... -
We regret to inform you that... -
I regret to inform you that (due to...) ..... -
After careful on: sideration we have decided (not) to . -
Due to [reason], it won't be possible to... -
It's against company policy to... -
I tried my best, bu.. -
Despite my best efforts, .. -
I can't see how... -
I'm sorry but it's out of my hands. -
I'm afraid I won't be able to... -
I m sorry to tell you that.
12. 期待客户回复/见面
-
Looking forward to hearing from you soon. -
I look forward to hearing from you soon. -
Please let me know if this works/if you are available/if that sounds good/if you can/if you can help/if you need to reschedule... -
I look forward to seeing/ meeting you. -
See you on Thursday /next week. -
Thank you in advance. -
Thank you for everything. -
Any feedback you can give me on this would be greatly /highly /much appreciated. -
If you could have it ready by tomorrow /the end of next week, I would really appreciate it. -
I would appreciate your help in this matter.
13. 向客户表达愿意/可以提供帮助或者更多信息
-
If we can be of any further assistance, please let US know. -
Let me know if you need any help. -
For further details... -
If you have any (more) questions (about).. -
In the meantime, if you need any more information, -
If you need more information/ more info/ further information, -
I knowthat'salottotakein,soletme know if anything I' ve said doesn't make sense. -
...please do not hesitate to contact me. -
.. please feel free to contact me/to get in touch. -
.. please let me know. -
...drop me an email/drop me a line. -
I hope you find this helpful. -
I hope it's clearer now. -
I hope that answers all your questions.
14. 再次表达歉意
-
Thank you for your understanding/for your patience. -
Thanks again for your understanding/for your patience. -
Once again, please accept our apologies for any inconvenience caused/for the inconvenience caused/for the delay/for the misunderstanding. -
I hope this is okay with you. -
I really hope we can find a solution soon. -
I hope you can understand. -
Sorry I couldn't be of more help.
15. 邮件结尾表达祝福
-
Best regards, -
All the best, -
Best wishes, -
Cheers, -
Have a great weekend! -
I hope you can understand. -
Have a wonderful day!